Refund policy

At SOLANGE.pro, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, you may request a return under the conditions below.

Return Period

You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
A proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may be refused.

How to Request a Return

To initiate a return, please contact us at:
support@solange.pro

Include:

Your order number
The reason for the return

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without prior approval, as unauthorized returns may not be accepted.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

If your refund is delayed, we recommend contacting your bank or card provider first.