FAQs

Orders

How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I cancel or change my order?
Yes, orders can be canceled or modified before they are shipped. Please contact us as soon as possible. Once shipped, changes are no longer possible.

Shipping

Do you offer free shipping?
Yes, we offer free shipping within the United States on all orders.

How long does delivery take?
Orders are delivered within 2–6 business days after dispatch.

How long does processing take?
Orders are processed within 1–2 business days (excluding weekends and holidays).

Do you ship internationally?
Currently, we only ship within the United States.

Tracking

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.

My tracking link is not working, what should I do?
Tracking updates may take 24–48 hours to appear. If it still does not work, please contact us.

Returns & Refunds

What is your return policy?
You can return items within 30 days of delivery if they are unused and in original packaging.

When will I receive my refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.

Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.

Products

Are your products high quality?
Yes, we carefully select all our home essential products to ensure quality, durability, and performance.

Will I receive the exact product shown?
We strive to display accurate images and descriptions, but slight variations may occur.

Payments

Is my payment secure?
Yes, all transactions are protected with SSL encryption and processed through secure payment providers.

What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options.

Support

How can I contact customer support?
You can reach us via:

Email: support@solange.pro
Phone: +1 (314) 690-3672

How long does it take to get a response?
We aim to respond within 24 hours (Monday to Friday).